The Bravura Easy Computer Sync software is asking me for a Product Key. Where do I find my Product Key?
The Product Key is a 16-character alphanumeric code unique to each order. Since 12/01/2017, Product Keys are printed on a tag which is tied to the Transfer Cable itself. If you purchased your Transfer Cable before 12/01/2017, you should have received an email containing the Product Key. Please reach out to us directly with your Amazon order number for help with your Product Key.
I purchased the cable from a local PC shop, eBay, or "Amazon Warehouse Deals". How do I get my Product Key?
The Product Key is uniquely tied to the original Amazon Order ID number of the purchase, so whoever originally purchased the cable was sent the product key before they resold the cable. If the cable is purchased used, from a third party seller, or on a site other than Amazon, we are unable to provide a product key. The Transfer Cable must be purchased new directly from Plugable on Amazon to receive this Product Key.
Does each computer need a monitor, keyboard, and mouse attached?
Yes, each PC will need a monitor, keyboard, and mouse so that you can launch and operate the transfer program.
Is the Plugable USB 3.0 Transfer Cable compatible with macOS?
Our Transfer Cables are not compatible with any macOS version.
How long will it take to complete the transfer?
The transfer time varies with the speed of the old âsourceâ system (and hard drive in particular). The amount of data to be transferred will also affect transfer times, so some systems will transfer in minutes while others will take hours.
Should I install the software before plugging in the cable, or the other way around?
We recommend installing the transfer software first because it will copy the necessary driver files to your PC so they are ready to load when the cable is attached.
My old computer won't function properly. Can I use this to transfer content to my new computer?
No. Computers must be in full working order to install and run the Bravura Easy Computer Sync software to perform transfers. We would suggest finding a local and trusted technician to help.